performance conversations – Management for Performance

Prevent a BIG Management Mistake

August 31, 2021/in Accountability, Credibility, get results, Performance conversations /by Laurie Ford

What causes worry, stress and anxiety in employees? Unclear job requirements. Here are a few suggestions for improving employee job ownership and satisfaction by creating clear performance agreements.

Some Advice from an Effective Change Agent

February 11, 2020/in change management, Closure conversations, leadership, Performance conversations /by Laurie Ford

Sometimes our communication gets a little sloppy, leaving others with a vague or inconclusive answer. We can fix that, and perhaps help others step up too. Be a stronger leader.

Performance Management = Count the Hours Worked? Or the Results Produced?

May 28, 2019/in Accountability, Closure conversations, Credibility, effective communication, get results, Manage agreements, Performance, Performance conversations /by Laurie Ford

What is “performance management”? Tracking how many hours people are at work? Or tracking the results they produce? Hmmm. It’s easier to watch the clock than do the real work of managing performance.

The New World of Management

March 14, 2019/in Accountability, change management, Closure conversations, Daily communication, Initiative conversations, Manage agreements, Performance conversations, the four conversations, Understanding conversations /by Laurie Ford

We used to think people should “just do their jobs”. That day is pretty much gone. Now that we need to reinvent the job – often, and sometimes every day – we’d better get really good at productive communication.

Create Certainty for Yourself and Others – Start Saying “By When”

August 8, 2018/2 Comments/in Accountability, Credibility, Manage agreements, Performance conversations /by Laurie Ford

Specifying “by when” you’ll get back to someone is an easy way to give people confidence in you. You may have to check your calendar to do that, but it’s a small task that benefits you as well as the people around you.

How to Handle Lateness – It’s Everywhere!

June 12, 2018/in Accountability, change management, Closure conversations, Credibility /by Laurie Ford

People, assignments, resources – lots of things show up late. We can do something to turn it around, or, if not, lateness will become a cultural fixture.

Talking About “Performance” – But Which Kind of Performance?

July 5, 2017/in Accountability /by Laurie Ford

Don’t just assume your Boss(es) want one kind of work from you. Three kinds of performance – Doing, Done, and Delivered – deserve to be clarified.

Unreasonable Request Saves the Class

April 23, 2012/in Performance conversations, requests /by Laurie Ford

If you find yourself in a difficult position, make an unreasonable request – you might be surprised by the result. On Friday, April 13 Jeffrey received an unreasonable request from a colleague at Benedictine University. He asked if Jeffrey would come to Benedictine and teach an Executive Ph.D. course on organization change the following Wednesday, […]

The Missing Conversation(s)

April 5, 2012/in effective communication, get results, Performance conversations, the four conversations, Understanding conversations /by Laurie Ford

A program director in one of the colleges here at Ohio State is paying the price for not having the appropriate conversations with his boss, the dean of the college. Kevin, as director of programs, is responsible for admissions into the undergraduate and graduate programs in his college. In a recent conversation, he pointed out […]

To Be More Effective, Keep A Due List

February 27, 2012/in Accountability, Closure conversations, Credibility, get results, Performance conversations /by Laurie Ford

I was recently asked by a manager in one of my classes what she could do to increase her credibility. I told “Keep a Due List and follow up on it.” Most people have some form of a “To Do” list, which lets them know the things they have to do. But credibility and a […]

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Prevent a BIG Management Mistake

Some Advice from an Effective Change Agent

Performance Management = Count the Hours Worked? Or the Results Produced?

The New World of Management

Create Certainty for Yourself and Others – Start Saying “By When”

How to Handle Lateness – It’s Everywhere!

Talking About “Performance” – But Which Kind of Performance?

Unreasonable Request Saves the Class

The Missing Conversation(s)

To Be More Effective, Keep A Due List

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