Successful Change Uses the Four Conversations

Successful change depends on the use of the four conversations.  I recently led an MBA course on Leading and Managing Change to a group of practicing managers in which they were required to produce an “impossible change” – one that was currently well beyond their position and capability to produce.  In other words, they couldn’t […]

Performance Conversation – Requests and Promises for Agreements

This is from Laurie, even though it says the author is Jeffrey. I see why performance conversations are such a confront: saying publicly what I’ll do and by when would be fine if I was sure nobody was listening! So, I have created a timeline for getting my “management is missing” summaries – including solutions […]