Getting Responses from Non-Responders

“Don’t people know that they need to respond to their emails? Don’t they check their phone messages? They either have no manners or zero common sense!” That was the exasperated holler from a miserable manager with a serious project and a team of people who truly believe they are “too busy” to communicate. In fact, […]

What Dialogue is Worth

Not naming names, but somebody in our town just lost her job because she didn’t know how to conduct a productive dialogue with the people who work for her. She stayed on her very high horse at the top of the hierarchy, and held dialogues only with those in the layers directly above and beneath her. […]