A great teacher once asked me to take 15 minutes and make a list of all the things I am ignoring in my life. I did it: the list included a basket of mending, a rude neighbor, and the funny noise my car made when I went over 50 mph. Then I read the list […]
Last night was the final class on “Leadership and Implementing Change”, and graduate students reported the most valuable things they learned. Their #1 tip – Make agreements, track agreements, and follow up on agreements. Each student had done a semester-long project to define and implement a change in their workplace, applying the latest class lessons […]
The US election season is now underway. That means there will be 18 months of complaining about the candidates, then we can switch back to our usual complaints about the weather, TV programming, and people who eat pizza with a fork. Those are all examples of “uncommitted complaints”, because we usually are not going to […]
I just looked up “management communication” to see how it is described in the world today. I’m a woman with an undergrad degree in Psychology, and two grad degrees in Engineering, and I admit to being horrified. The American Management Association has a communication training on “Getting Results Without Authority”, subtitled “How do you influence […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.