Paula Deen, the celebrity chef and cooking show host, continues to have problems because her attempts at apologizing for making racial slurs are really not apologies – they are explanations, denials, and justifications. This is evident in her recent interview with Matt Lauer on the Today Show. Apologies are closure conversations in which one admits […]
Kristen Piombino reports that subscribers to the Harvard Business Review rated the ability to communicate “the most important fact in making an executive promotable.” They even ranked in more important than ambition, education, and hard work. But what exactly does the “ability to communicate” mean? We have found that most people believe they are communicating, […]
A manager in a recent Four Conversations training session approached me and asked, “One of my employees frequently fails to accomplish the things I delegate to him. Do you have any suggestions for improving his performance?” “Sure”, I replied, “but first, when you say he fails, what do you mean? Is he late, is the […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.