In my year-end cleanup of Stuff and Promises, I have been getting rid of stuff (Goodwill, Salvation Army, food bank, etc.) and closing out promises made. The stuff is easier to clean up than promises, because promises disappear unless they are recorded somewhere. But really, all I have to do to find broken promises is […]
Guess what? Things are going to change! What a big surprise that seems to be in some organizations. But I just met with a group of managers who are almost always preparing for change. I told them that one of the most frequent questions I get from managers is, “How do we retain knowledge from […]
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