So the Manager says, “My people aren’t accountable”. And the Staff People say, “People who do poor quality work are not held to account for improving it.” I know this because I’m doing a survey about what managers and staff say about their workplace. It’s the same workplace, but two very different perspectives. The difference […]
We deliver management communication programs in all kinds of organizations, but sometimes we get to see how the basic principles work in our personal lives too. We have a friend, I’ll call her Celia, who attended one of those programs, and sent an email saying: “Hey! This stuff works at home too!” Celia said she […]
We just returned from a long weekend in New York City – lots of walking, much of it on crowded sidewalks – and almost zero police presence. Usually they’re everywhere, providing the reassurance that someone is watching out for us all, natives and tourists alike. Not this weekend. The NYPD Blues need a closure conversation. […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.