Leadership? Or Management? What’s the Difference?

We often make leadership sound like a lofty and desirable role, while making management sound useless and misdirected. Maybe we should think again.

You’ve Got an Improvement Project?  First, Listen!

Sometimes we are so sure we know what other people need and want that we don’t talk with them about it. We just go ahead and give them our solution, then wonder why they don’t appreciate it.