The June 12th Dilbert comic strip (below) gives a good example of the difference between an understanding conversation and a performance conversation. Dilbert, probably like many of us, assumes that explaining what is needed to someone who’s job it is to do it should be sufficient to get it accomplished. He is wrong. If you […]
According to John Kotter, one reason organization changes fail is because leaders don’t develop a vision for the change and “communicate, communicate, communicate” it to their organziations. Well, a study in Human Resource Management Journal* indicates that vision is not the only thing leaders fail to develop. They also fail to develop the change agents […]
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Rated #5 "Best Business Book" by The Toronto Globe and Mail.