To achieve greatness, start where you are, use what you have, do what you can.
~ Arthur Ashe, professional tennis player and recipient of the Presidential Medal of Freedom.

Developed and used with thousands of executives, managers, and MBA students, these assessments can help you see where and how to improve specific communication practices for greater productivity and effectiveness. Many people find it useful to revisit the assessments as a way of marking their progress. Take them as often as you like and share them with friends and coworkers.

The (free) Personal Communication Assessment contains 20 questions that allow you to see how proficient you are at the practices that make all of your conversations work. You will receive feedback to identify which conversations could use some practice and strengthening, and how to do that.

The (free) Group Communication Assessment consists of 56 statements that describe a range of situations that are likely to compromise people’s effectiveness. It takes about 10 minutes to identify which workplace issues you observe most frequently. When you submit your responses, you will receive feedback on the workplace situations you see most often, grouped into 8 categories:

  • Lateness – People are waiting for work results or for people to show up;
  • Poor work quality – Work is incomplete, inaccurate, or not well done;
  • Difficult people – Some people are consistently hard to work with;
  • Lack of teamwork – People are not working together or not helping each other;
  • Poor planning and workload overwhelm – There is too much work and/or too little time to do it;
  • Insufficient resources and support – People don’t have what’s needed to do the work properly;
  • Lack of accountability – People don’t “own” their jobs and agreements; and
  • Incomplete conversations – Problems and projects linger without resolution.

You will also receive recommendations for resolving or reducing your three most frequent problem areas. You can reduce or eliminate your three most frequent workplace issues with just a few changes in communication habits and practices.


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