Karrie swears she is getting – and using – input from her people to make decisions. “The teachers and principals said they wanted these changes, so I approved them,” she insists. Karrie is a School Superintendent, with 8 School Principals reporting to her. One teacher disagreed, saying “We never had a voice in the changes […]
People are mad that Elaine avoids work – and sick of her “good excuses”. There are two different views about what their manager, Beth, should do: She should meet with Elaine at the start and end of every day to check on whether she’s doing her assignments or not. She should give assignments to everyone […]
We did a survey of about 25 managers, and one of the biggest problems they reported was “Getting people motivated, keeping them motivated, and/or having them motivated in the right direction”. Have you ever had anyone try to motivate you? Don’t you hate that? It’s more like a manipulation than any kind of inspiration or […]
I was in a good conversation the other day. Eric was leading a new team in the Purchasing department, and he told a small group of us – we were having lunch at Panera – that he was having trouble building good relationships with the new people on his team. “I want a strong team,” he said, […]
How much time do we spend waiting for other people to do something? I know a guy who just had a new floor installed in his house, and he was waiting to hear from the installer about completing the job. The moldings that connected the floor – a beautiful bamboo – to the carpeted areas […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.