A recent review of manager comments on their workplace communication was very revealing: they didn’t get the idea of dialogue. Two-way talking was not recognized as a tool for getting things done on time and on budget. Here are two samples of their management “conversations” for getting people to perform: “I think we need to get […]
Ever try talking to someone who brings everything you say back around to themselves? Here’s a clip from a conversation a friend reported to me last weekend: Joan: I watched 3 reruns of The Mentalist on Friday night and learned more about how to observe and understand people than I ever thought possible. That guy […]
Matthew, the CEO of the company that is closing a regional office and laying off 11 staff members, talked with the HR manager. Her name was Emmeline, and everyone called her Em. She is tall, smart, and lovely, and she knows her business. When I told her I wished she had been at the first […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.