Unproductive Talk Is Toxic

The July 10 issue of Dilbert (shown below) provides an excellent example of two types of unproductive talk: gossip and complaining. Disparagingly talk about the work of others is gossip and contributes to animosity, bad feelings, and conflict.  Complaining (also known as BMW = bitching, moaning, and whining) is a morale killer and contributes to […]

Some Talk is Productive, Some is Unproductive

Did you know that there are two kinds of talk in an organization? One kind of talk is the kind that is needed to get things done. We call this “productive talk”. Productive talk is needed for people to know what they are working on and why, understand what they need to do and handle, […]