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Time to Talk? Efficiency vs. Effectiveness

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Improve both efficiency and effectiveness with a clear and complete request.

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No Closure, No Accomplishment

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A normally upbeat and productive guy was suddenly downcast and discouraged yesterday morning. I went in to see Chuck and talk about progress on his most important project – implementing an employee development program – and he wasn’t even interested anymore. Wow. “This project doesn’t matter,” he said. “I thought it would make a huge […]

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Not Telling Them Undermines Integrity

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Managers undermine their integrity in following a “don’t tell them” strategy. The topic in my leading change class today was integrity and its impact on a leader’s ability to effect change.  Integrity was defined as honoring your word and doing what you said you would do by when you said you would do it and […]

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Missing Communication Skills Doom Projects

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Why is there such a high failure rate among projects?  One reason is that there is a gap in the soft skills of project managers.  Although project managers are well trained in the technical “hard” skills of risk assessment, project planning, etc., little attention is given to interpersonal or people skills – the so called […]

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Some Talk is Productive, Some is Unproductive

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Did you know that there are two kinds of talk in an organization? One kind of talk is the kind that is needed to get things done. We call this “productive talk”. Productive talk is needed for people to know what they are working on and why, understand what they need to do and handle, […]

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Effective Workplace Communication Requires Using the Right Conversation

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How often have you heard (or made) one of the following complaints (or some variation thereof): We have a real communication problem here. They don’t tell us anything, and when they do tell us, it’s not much. They never give us enough information. The absence or inadequacy of communication is one of the most frequently […]

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