Posts

Some Advice from an Effective Change Agent

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Sometimes our communication gets a little sloppy, leaving others with a vague or inconclusive answer. We can fix that, and perhaps help others step up too. Be a stronger leader.

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How to Handle Lateness – It’s Everywhere!

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People, assignments, resources – lots of things show up late. We can do something to turn it around, or, if not, lateness will become a cultural fixture.

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Schedule that Appointment? OK, But First Check Three Things…

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We agree to do things without making a good checklist of everything that is involved to satisfy the promise we made. The things on that checklist need to be scheduled too! Here’s how.

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Other Places to Put Your Promises? Nope. They Go in Your Schedule.

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I got some feedback on where people “put their promises”. It is useful to see that we have many ways to manage our agreements, some smarter than others. But putting them on a schedule makes sure we have a time and place for them. If you have a better system, please let me know and I will publish it!

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The Power of Promising: Listener + Do + Due 

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How to get yourself to Do something you don’t want to Do? Add a Listener and a Due date. Here’s how.

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Integrity and Reliability – They’re Related

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A local college teacher called last night and asked if I had another recommendation for a technical support person to help with his Public Speaking class, because the first guy I recommended wasn’t working out. Here’s how that dialogue went… Me: “What happened to Ed? I thought he was your guy for that?” Teacher: “Ed […]

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Good Promises Convert Expectations into Agreements

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Don’t risk being held to account for things you don’t know about. Take the time to find out what people really expect you to do, and what they expect you to deliver.  If they don’t tell you, ask.  It’s part of getting and giving a good promise and is key to effective performance conversations. I […]

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