Reggie started with a serious performance problem in his department. He said his staff was “under-performing”, and he was insistent that I find out what the problem was and “fix it”. So I did. The problem was Reggie. He was a technical whiz, but not a very good manager. Here’s what I mean: He was […]
Did you notice that the “Remain” leaders in the United Kingdom – the ones who wanted to stay with the European Union – made some costly mistakes? It seems they had some lazy assumptions, and failed to deliver the well-designed conversations that could have painted a different picture for UK voters. Mistake #1: Too few […]
Five steps to change the way things will be done – in the office and at home – by reducing resistance from others and including their best ideas.
The first rule for getting what you want is to Pay Attention to spelling out exactly what you want. Then make a request for it.
Help people give you what you really want by making complete requests that use all 6 “journalist questions”.
We think that when “leaders” speak, they will be followed. But who teaches leaders how to listen?
You can make a resolution to reach a goal – just include a communication plan to support your successful change.
A recent review of manager comments on their workplace communication was very revealing: they didn’t get the idea of dialogue. Two-way talking was not recognized as a tool for getting things done on time and on budget. Here are two samples of their management “conversations” for getting people to perform: “I think we need to get […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.