Want to make a New Year’s resolution that you’ll really keep this time? Maybe put this pandemic to work for you? Use the basics of “results management” to keep yourself on track.
Sometimes our communication gets a little sloppy, leaving others with a vague or inconclusive answer. We can fix that, and perhaps help others step up too. Be a stronger leader.
I got some feedback on where people “put their promises”. It is useful to see that we have many ways to manage our agreements, some smarter than others. But putting them on a schedule makes sure we have a time and place for them. If you have a better system, please let me know and I will publish it!
Do what you say you’ll do. It’s worth your credibility and reputation – and that’s pretty much the foundation of all your relationships.
Did you ever see the TV show “Restaurant Impossible”? An hour of interesting communication that saves a restaurant and sometimes saves a family too. But my favorite moment is at the very end, when the show is over, and some guy – while they are turning off the final credits – says “That’s done!” He has […]
Reggie started with a serious performance problem in his department. He said his staff was “under-performing”, and he was insistent that I find out what the problem was and “fix it”. So I did. The problem was Reggie. He was a technical whiz, but not a very good manager. Here’s what I mean: He was […]
Dear Reggie, First, the bad news. You’ve been blaming your staff and technical teams for not doing their jobs well, but you have not considered that you might be the problem. So I’m here to tell you that you are breaking almost every rule of good management. I’m telling you because you said to me, […]
Here’s how to help other people learn to keep their word with you. Please do it! It’s a service to everyone in their lives, not just you.
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