Did you notice that the “Remain” leaders in the United Kingdom – the ones who wanted to stay with the European Union – made some costly mistakes? It seems they had some lazy assumptions, and failed to deliver the well-designed conversations that could have painted a different picture for UK voters. Mistake #1: Too few […]
Sometimes cynicism is a symptom of a problem from the past. It’s worth fixing both the problem and the symptom.
Five steps to change the way things will be done – in the office and at home – by reducing resistance from others and including their best ideas.
To change your habits, try changing your conversation: here’s one way to do that.
Wishing is a waste of time. Invest some brainpower in getting clear about what matters.
You can make a resolution to reach a goal – just include a communication plan to support your successful change.
Improve both efficiency and effectiveness with a clear and complete request.
One of the myths the students and managers in my leading and managing change classes persist in believing is that people don’t “buy in” to a change is because there is something they don’t understand. They are mistaken. Implicit in this “myth of understanding” is the belief that understanding is the key to agreement, acceptance, […]
According to John Kotter, one reason organization changes fail is because leaders don’t develop a vision for the change and “communicate, communicate, communicate” it to their organziations. Well, a study in Human Resource Management Journal* indicates that vision is not the only thing leaders fail to develop. They also fail to develop the change agents […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.