Archive for category: Workplace situations & problems

The Manager-Staff Gap – And an Idea for Updating the Performance Review

October 8, 2019/in Accountability, Credibility, Daily communication, leadership, Performance, Workplace situations & problems /by Laurie Ford

Managers see their world of work in a very different way than staff members do. What does this tell us about how to improve Manager-Staff communication? The performance review is a good tool that can support a more effective Staff-Manager relationship.

You’ve Got an Improvement Project? First, Listen!

April 3, 2019/in change management, dialogue, Understanding conversations, Workplace situations & problems /by Laurie Ford

Sometimes we are so sure we know what other people need and want that we don’t talk with them about it. We just go ahead and give them our solution, then wonder why they don’t appreciate it.