We were training the group about the difference between Understanding Conversations – where people get interested in an idea – and the Performance + Closure conversations that have people take action on it. Eddie found me on a break, and asked, “So you’re trying to bridge the gap between my knowing I need to go […]
“Nobody is accountable here,” Shelly told me. “I used to work in a company where people kept track of their requests and promises, and they were responsible for making sure they got what they needed and did what they said they would do.” I’ve heard this more than once, of course: some people are just […]
That’s what a friend, Earl, said to me two months ago: “I can retire in 1 year and 1 ½ months.” I could tell this wasn’t a simple fact for him, because it was accompanied by a sad face and a sigh of defeat. This guy can’t wait to leave his job behind. We talked […]
“I wish I could fire this guy,” Evan told me. “I ask him to do something – I’m very specific – and then he doesn’t do it. I asked him to finish that survey and bring it back to me. I get nothing. Is he lazy? Or is he stupid?” I asked Evan to tell […]
I’ve heard two complaints recently that seem to come from the same root cause: reluctance to make a request. #1. A technical specialist– let’s call her Sara – tells me that both she and her Supervisor agree that the Senior Manager of their department is a jerk. This Senior Manager makes decisions without consulting the […]
Shawna has been a senior manager in a state government agency for years, and confessed that the people in her department seem to ignore many of their assignments and her requests for them to produce results. “In fact, it seems like they don’t even hear me.” She was right: they weren’t listening. “They don’t take […]
Jeffrey and I recently led a leadership training session for a state agency. During that session, one of the questions participants wanted to address was “How do we get greater accountability from people.” The answer, you build it through the combined use of performance and closure conversations. Accountability is not a personal characteristic; it is […]
I was recently asked by a manager in one of my classes what she could do to increase her credibility. I told “Keep a Due List and follow up on it.” Most people have some form of a “To Do” list, which lets them know the things they have to do. But credibility and a […]
A project manager in a program I recently led asked “How can I best manage my people to accomplish a change?” I told him, “Don’t manage your people, manage the agreements you have with them.” Agreements are the foundation for performance. Many managers believe the key to getting things done is to appeal to people’s […]
I recently talked to Jeremy, a staff member whose organization is changing from one type of work structure to another. Prior to the change, each work unit in the organization made recommendations on how the allocation of work in their area, who should do the work, and the timelines that should apply. According to Jeremy, […]
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