Employee engagement means communicating what you want them to be engaged in. What is the goal they are working toward? Are they making progress? What is the “accomplishment of the month”? If people are disengaged at work, it’s a clue that there’s not much available to engage in.
A friend asked me about “servant leadership”. So I looked it up. No thanks. I’ll stick with managing agreements and engaging people in accomplishing our goals and projects.
How I learned that talking about management is boring. And now I’m more determined than ever to get a little more respect for managers!
One manager in a recent MBA class was provoked by a discussion about the importance of using schedules, and offered her opinion on the difference between leaders and managers. “I want to be a leader,” she said, “not a manager. What does scheduling have to do with leadership?” Good question, actually. We were talking about […]
Dear Reggie, The “discussions” are working. Your people said that you are listening to them in a new way, and that should raise their performance. That was your original goal, wasn’t it? So here’s the next place to put your attention: your Step 3. I am hearing some confusion among your staff people – it’s […]
Did you notice that the “Remain” leaders in the United Kingdom – the ones who wanted to stay with the European Union – made some costly mistakes? It seems they had some lazy assumptions, and failed to deliver the well-designed conversations that could have painted a different picture for UK voters. Mistake #1: Too few […]
We think that when “leaders” speak, they will be followed. But who teaches leaders how to listen?
Wishing is a waste of time. Invest some brainpower in getting clear about what matters.
Matthew, the CEO of the company that is closing a regional office and laying off 11 staff members, talked with the HR manager. Her name was Emmeline, and everyone called her Em. She is tall, smart, and lovely, and she knows her business. When I told her I wished she had been at the first […]
A while back (December 2013), the Harvard Business Review had an article on the subject of leaders and results-focus vs. people-focus. The verdict is you need to focus on both results and people. But we knew that, right? The trick is figuring out how to do that. How you do that is in communications – […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.