A friend of mine is an accountant for a yoga-fitness studio, and last week he told me his studio owner is a “micro-manager”. I asked him what he meant – here’s what he said: “Patty is our studio owner who sometimes drops in on a yoga class, and if she thinks a student is doing a pose incorrectly, she will interrupt […]
Reggie started with a serious performance problem in his department. He said his staff was “under-performing”, and he was insistent that I find out what the problem was and “fix it”. So I did. The problem was Reggie. He was a technical whiz, but not a very good manager. Here’s what I mean: He was […]
Did you notice that the “Remain” leaders in the United Kingdom – the ones who wanted to stay with the European Union – made some costly mistakes? It seems they had some lazy assumptions, and failed to deliver the well-designed conversations that could have painted a different picture for UK voters. Mistake #1: Too few […]
We pay attention to our goals, other people, and the environment. But having a great life needs more than attention: it takes communication.
Sometimes we run down so slowly that we don’t notice when it’s time to off-load some of the things that are piling up around us. Here’s a recipe that worked for a couple people I know. Myself included.
Here’s how to help other people learn to keep their word with you. Please do it! It’s a service to everyone in their lives, not just you.
Sometimes cynicism is a symptom of a problem from the past. It’s worth fixing both the problem and the symptom.
Five steps to change the way things will be done – in the office and at home – by reducing resistance from others and including their best ideas.
How to get yourself to Do something you don’t want to Do? Add a Listener and a Due date. Here’s how.
A normally upbeat and productive guy was suddenly downcast and discouraged yesterday morning. I went in to see Chuck and talk about progress on his most important project – implementing an employee development program – and he wasn’t even interested anymore. Wow. “This project doesn’t matter,” he said. “I thought it would make a huge […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.