Where Does Forgiveness Fit into Leadership?

Completing all aspects of a workplace problem or upset, especially when it involves several people or workplace activity, can be immediately important. Forgiveness can save the day, but not without closing out the original trigger for the issue. Fix it, then forgive it.

How Important is Appreciation as a Part of Employee Feedback?

Feedback comes in different flavors – appreciation is one of them. But all feedback, if it is respectful and useful, can be valuable.

Accountability is a Manager’s Job – Not an Employee’s Mindset

Don’t look for accountability in a person. Create the structures and agreements that support a shared understanding of Who is responsible for producing What results and When those results are due. Then establish regular meetings to update the status of those agreements and modify them as needed.

Performance Management = Count the Hours Worked? Or the Results Produced?

What is “performance management”? Tracking how many hours people are at work? Or tracking the results they produce? Hmmm. It’s easier to watch the clock than do the real work of managing performance.

Communication – One Way to Get Unstuck

Sometimes people get resigned about where they find themselves in their work or their life. (Been there!) It’s good to find a way to have some new conversations with people who can offer a new perspective, or a new access to another approach, another path. Communication is the key.

How to Deal With a “Do-It-My-Way” Person

Ever have someone try to tell you the Right Way to do something when you’ve already made up your mind what to do? A few ideas on how to end those conversations, and maybe prevent their arising again.

Stop Managing People, Step 1

People pay attention to people – and make lots of assessments and judgments. That’s natural. But it maybe not the best way for a manager to support high performance or reach an organization’s goals.

Productive Communication Works!

A woman who had been waiting for an executive in another department to make a budget decision finally stopped waiting and… communicated productively. Good work, Kelly!