Performance Management = Count the Hours Worked? Or the Results Produced?

What is “performance management”? Tracking how many hours people are at work? Or tracking the results they produce? Hmmm. It’s easier to watch the clock than do the real work of managing performance.

You’ve Got an Improvement Project?  First, Listen!

Sometimes we are so sure we know what other people need and want that we don’t talk with them about it. We just go ahead and give them our solution, then wonder why they don’t appreciate it.

The New World of Management

We used to think people should “just do their jobs”. That day is pretty much gone. Now that we need to reinvent the job – often, and sometimes every day – we’d better get really good at productive communication.

Trump Abandons a Basic Element of Good Management

The US president has reduced the White House press briefings to once a month, and those conversations could go to zero soon. An article about the Die-out of Press Briefings says Trump told his Press Secretary not to bother with briefings anymore. That’s a mistake. I remember when my boss, in a job I held […]

Communication – One Way to Get Unstuck

Sometimes people get resigned about where they find themselves in their work or their life. (Been there!) It’s good to find a way to have some new conversations with people who can offer a new perspective, or a new access to another approach, another path. Communication is the key.

Getting Things Done. Or Not.

Procrastinating on our unfinished chores and projects is natural. Maintaining an effective “Results Wanted” list – and doing the work to check things off that list – isn’t hard either. But we sometimes forget that’s what it takes to get some things done.

The Missing Piece in Managing for Results: Know Your CRABs (no, not that kind!)

We specify our work goals, and our intended results, and (sometimes) remember to give solid deadlines. But we often forget an important piece of our work specifications: the collaborators, resource-providers, authorities, and beneficiaries of our productive work.

Create Certainty for Yourself and Others – Start Saying “By When”

Specifying “by when” you’ll get back to someone is an easy way to give people confidence in you. You may have to check your calendar to do that, but it’s a small task that benefits you as well as the people around you.