I just got word that organizations are changing so many things at once – IT, performance reviews, operational procedures – that an organizational disease is spreading fast: Change Fatigue. My co-author husband, Jeffrey, is in Vancouver wrapping up the Academy of Management conference there. He was on a panel to discuss “resistance to change” – a […]
Last week’s issue of The Economist reported on “rogue employees” who can cause more damage to their company than competitors can. In a 2013 poll, it was discovered that 70% of companies report having employees who committed fraud of some kind: padding expenses, using company technology for their own purposes, or stealing corporate client lists. Shocking, […]
Most managers have some confusion about “accountability”, but one manager I talked with recently takes the cake. Howard complained about the poor quality of employees, saying that his (mostly young) staff people are “not accountable”. “They just do the work they think they should do, but they are not accountable for their results,” Howard explained, […]
One of Jeffrey’s MBA students sent him this email (edited for brevity here) a while ago. The “lessons learned” here deserve to be shared: Professor Ford, In 2010, I worked at the United States Forces Iraq Headquarters in Baghdad. I was part of a communications cell that developed communication plans in support of named operations […]
Conversation at a lunch meeting with a world-class manager the other day was centered around one word: “tracking”. Jake said, “Communication is important for managing, but the way I know if someone is going to be a good manager is when they tell me they are good at tracking.” Tracking what? Tracking certain communications! Jake has […]
A manager I know came up with the best idea I ever saw for having her staff meetings be short and smart. Her name is Sharon, and she has a staff of 14 direct reports. I borrowed her idea myself when I managed a conference, and I have recommended it to every manager I […]
Rachel has created quite a stir – after reporting herself to be a black woman, her parents, both white, publicly demanded she tell “the truth”. Now they want her to apologize for lying. It appears that other untruths are suspected on Rachel’s part – the story is so interesting that reporters are digging up her whole […]
The most important thing in bringing a low-energy workplace back to life is completion. I once worked with a newly hired manager, Evan, who was shocked at how slow and negative his department was. He said, “If I had known these people were so dispirited, I might have thought twice about accepting this job.” “They […]
A great teacher once asked me to take 15 minutes and make a list of all the things I am ignoring in my life. I did it: the list included a basket of mending, a rude neighbor, and the funny noise my car made when I went over 50 mph. Then I read the list […]
Last night was the final class on “Leadership and Implementing Change”, and graduate students reported the most valuable things they learned. Their #1 tip – Make agreements, track agreements, and follow up on agreements. Each student had done a semester-long project to define and implement a change in their workplace, applying the latest class lessons […]
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