The Missing Piece in Managing for Results: Know Your CRABs (no, not that kind!)

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We specify our work goals, and our intended results, and (sometimes) remember to give solid deadlines. But we often forget an important piece of our work specifications: the collaborators, resource-providers, authorities, and beneficiaries of our productive work.

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Create Certainty for Yourself and Others – Start Saying “By When”

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Specifying “by when” you’ll get back to someone is an easy way to give people confidence in you. You may have to check your calendar to do that, but it’s a small task that benefits you as well as the people around you.

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