Archive for month: February, 2016

The Hard Work of Making Good Requests: Part II

February 24, 2016/in Credibility, effective communication, get results, requests /by Laurie Ford

The first rule for getting what you want is to Pay Attention to spelling out exactly what you want. Then make a request for it.

The Hard Work of Making Good Requests: Part I

February 17, 2016/in Accountability, change management, effective communication, get results, requests /by Laurie Ford

Help people give you what you really want by making complete requests that use all 6 “journalist questions”.

Is Anyone Studying How to Listen?

February 8, 2016/in effective communication, leadership, unproductive conversations /by Laurie Ford

We think that when “leaders” speak, they will be followed. But who teaches leaders how to listen?

The Power of Promising: Listener + Do + Due

February 1, 2016/in Accountability, Closure conversations, Credibility, get results, Performance conversations, promises /by Laurie Ford

How to get yourself to Do something you don’t want to Do? Add a Listener and a Due date. Here’s how.