“These people don’t get it. If they understood what we’re about here, they would do their job better.” Jerrie was tired of giving the extra time and attention that two of her people needed in order to be productive team members. We were talking about Understanding Conversations, oddly the most misunderstood of the Four Conversations. […]
“Nobody is accountable here,” Shelly told me. “I used to work in a company where people kept track of their requests and promises, and they were responsible for making sure they got what they needed and did what they said they would do.” I’ve heard this more than once, of course: some people are just […]
“My performance review is due next month,” Edwin said. “I’m going to wait and see what happens, and if she gives me a bad review, I’m going to take it to the union or sue her. She would be totally out of line, and I’m going to turn her in.” That’s a recipe for a […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.