Closure Can Save A Reputation
I have a friend who’s reputation is being damaged by not having a closure conversation.
Jay, the friend of mine, was recently accused of lying by Colleen,. According to Colleen, Jay agreed to print and assemble materials for a training session on community service. Since this was something Colleen was used to doing, and was prepared to do this time, she was hesitant to turn it over to Jay. However, after several phone conversations and emails to get the details worked out, Colleen agreed to let Jay prepare the materials.
A few weeks later, Jay informed Colleen the materials were not getting done because he could not find anyone to do the work. Shocked by what she was hearing, Colleen reminded Jay of their conversations regarding what would be required and that he had ensured her he would get it done. To her surprise, Jay denied having made that agreement.
In response, Colleen sent an email to the session organizers informing them of the problem with materials and that Jay was misrepresenting what had happened. Jay, who was sent the email, replied to Colleen “I am sorry you think I misrepresented things.”
Some of the people who received Colleen’s email know the facts and that Jay did misrepresent what happened. And, they express their disappointed that he has never tried to clean up the “misunderstanding” with a closure conversation. As a result, Jay is now known as someone who lies to cover his mistakes – a reputation he could have avoided.
