Jeffrey and Laurie Ford’s new Book, The Four Conversations: Daily Communication That Gets Results was named the Best Management Book of 2009.  This isn’t just a U.S. favorite, either – Toronto’s The Globe and Mail Newspaper named The Four Conversations as their #5 pick for best business book of the year.

  • To see the Table of Contents, Preface, and Author information, click here
  • To Order the Book from Amazon.com, click here.
  • To visit The Four Conversations website, click here.

Communication: the biggest problem in organizations today - click here to see “The Quiz”:

  • The 6 symptoms of organization communication problems
  • The 6 causes of communication problems
  • The 5 uses of organizational communication
  • The 4 options to pick up the pace of work in your organization
  • Popular ideas to improve communication in your workplace

New offering for Association executives: Many associations are struggling with the challenges of today’s economy, and searching for new ways to generate non-dues revenue. My 76-page book – “Pave the Way to Non-Dues Revenue” – tells you how to get your Board and Leadership aligned on new revenue ideas. It is a terrific recipe for how to get people talking – and making decisions – about Association revenue improvements. Click here for a FREE copy – it will take a minute to download, but it’s worth it.


Harvard Business Review Article. Our article in the April 2009 issue of the Harvard Business Review, “Decoding Resistance to Change” has gotten good feedback – practicing managers say it is useful and insightful. If you want a free copy, you can get it by clicking here while supplies last.