I was recently asked by a manager in one of my classes what she could do to increase her credibility. I told “Keep a Due List and follow up on it.” Most people have some form of a “To Do” list, which lets them know the things they have to do. But credibility and a […]
Credibility is a key element in effective leadership and depends on the effective use of closure conversations. Most people realize that credibility is built by telling the truth. But credibility is also built by doing what you said you would do by when you said you would do it and when you don’t, acknowledging the […]
My daughter and I recently visited my mother at her home in Kentucky. My mother is 89 (will be 90 early next year) and is concerned about who will “pay her bills” (take care of her) in the remaining years of her life. It was an invitation for an understanding conversation, which my daughter and […]
Good working relationships are essential to getting work done and to a satisfying work place. But what can we do when relationships turn sour? You could have a closure conversation with the person. One of the managers in my Mastery in Execution class had a very poor working relationship with a woman at work and […]
Awarded "Best Management Book" by 800-CEO-READ.
Rated #5 "Best Business Book" by The Toronto Globe and Mail.