Laurie Ford, PhD, is an author, speaker, and consultant in organization design, management, and communication. Her newest book, “The Four Conversations: Daily Communication that Gets Results” won the Best Management Book award for 2009 from CEO-Read. Laurie has worked with executives, directors, and managers in government, business, manufacturing, and service organizations for more than twenty years. A member of the National Speakers Association, Laurie leads seminars, workshops, and advisory programs to improve performance, work relationships, and change implementation.